Terms of use

Last updated: 5 October 2026

Booked by Sandbanks Digital, called Booked in these terms, is booking software made and run by Sandbanks Digital Ltd ("we"). These terms cover using it: as a business that takes bookings with Booked, as one of that business's staff, or as someone booking an appointment.

1. If you are booking an appointment

Your appointment is with the business named on the booking page, not with us. That business decides its own prices, its rules for cancelling and moving appointments, and any refund. Where you pay online, you pay that business through Stripe. If something is wrong with a booking, contact the business. Its name is in your confirmation email, and a reply to that email goes to it.

Please give accurate details, book only appointments you intend to keep, and keep the link in your emails private: anyone who has it can see your booking and may be able to change or cancel it.

2. If your business uses Booked

We provide Booked to your business under the agreement or order you have with us, which sets what is included, the price and any limits. These terms and our general terms of service apply as well. If they disagree, your agreement comes first, then these terms for anything specific to Booked, then the general terms.

3. Accounts

There is no public sign-up. An account is created when someone is invited or added to your organisation. If you set up your own sign-in and choose to allow it, an account is also created the first time a person on your email domain signs in. You are responsible for who you invite or add, for who your sign-in provider lets in, for the roles you give them, and for what is done through your organisation's accounts and API keys. Tell us promptly at [email protected] if you believe an account or key has been misused.

4. Your clients' information

You decide what Booked asks your clients, who on your staff sees it and how long it is kept, and you are responsible for having a lawful reason to collect it and for telling your clients what you do with it in your own privacy notice. We handle it only on your instructions and to provide Booked to you, as set out in the data processing terms and described in the privacy notice. Do not use Booked to collect information you have no proper reason to hold.

5. Using Booked properly

Do not use Booked to break the law, to send messages people have not asked for, to mislead the people who book with you, to try to get at another organisation's information, or in a way that disrupts the service for others. Automated use of the API is welcome within the limits of your plan.

6. Emails and texts

Booked sends booking emails, and texts where you switch them on, in your business's name. You are responsible for their wording where you change it, and for having the right to contact the people you send them to.

7. Connected services and payments

Booked can connect to services run by others, including Google, Microsoft, Zoom, Apple and Stripe. Your use of those is under their terms, and we are not responsible for them being available. Texts are sent through our own supplier, Twilio.

Where you take payments, they go to your own Stripe account: you are the seller. If your client cancels, the refund follows the rule you set in Booked. If you decline or cancel a paid booking, or a request runs out before you answer it, Booked refunds the payment in full from your Stripe account.

8. The service

We work to keep Booked available and correct, and we improve it often. We may change or withdraw features, and will give reasonable notice of a change that removes something you rely on. Unless your agreement says otherwise, Booked comes without a guaranteed level of availability.

9. Ending

Either of us can end the use of Booked as your agreement provides. We may suspend an organisation that seriously or repeatedly breaks these terms, after telling you where we can. When your use ends, we will give you an export of your bookings on request and delete your organisation's information within 3 months, or sooner if you ask. Copies in backups go within 30 days after that. We keep only what the law requires us to keep.

10. Everything else

If your business uses Booked, ownership of the software, payment, liability and confidentiality are as set out in your agreement and our general terms of service. Booked stays ours. Your organisation's information stays yours.

If you are booking an appointment, only section 1 applies to you. Nothing in these terms takes away rights you have under the law where you live.

These terms are governed by the laws of England and Wales.

Questions: [email protected]. Sandbanks Digital Ltd, company number 17268570, 457 Ashley Road, Poole, BH14 0AX, United Kingdom.